Terms of Service

Terms of Service & License Agreement

Last updated: 21-09-2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your use of:

  • The website omnietec.com (“Website”)
  • Any software products distributed by Omnietec, including CliniDesk Lite, CliniDesk Pro, CuraLite, CuraPro and any future products (“Software”)

By downloading, installing, purchasing, or using our Software, or by using our Website, you (“Customer”, “you”) agree to be bound by these Terms. If you do not agree, do not use the Website or the Software.

2. Definitions

  • “Omnietec”, “we” — the provider of the Software and Website.
  • “Customer”, “you” — the clinic, business, or individual acquiring or using the Software.
  • “License” — the right granted to you to use the Software under these Terms.
  • “License Key” — the unique alphanumeric code we issue to activate the Software.
  • “Clinic” — the physical or legal entity operating the Software for its internal business purposes.

3. License Grant

Subject to these Terms and to payment of the applicable fee, Omnietec grants you a non-exclusive, non-transferable, perpetual, worldwide license to:

  • Install and use the Software on one computer within your Clinic as the server, with any number of users connecting through the local network.
  • Use the Software for the internal business operations of your Clinic.
  • Make backup copies of the Software and its database for disaster recovery.

The License is granted per clinic, not per user. Multiple users in the same clinic may access the Software through the local network at no additional cost.

4. License Restrictions

You may not:

  • Copy, sell, resell, sublicense, rent, lease, or distribute the Software to any third party.
  • Install the Software at more than one clinic under a single License, unless you purchase a separate License for each clinic.
  • Reverse engineer, decompile, or disassemble the Software, except as permitted by applicable law.
  • Remove or alter any copyright, trademark, or proprietary notices in the Software.
  • Share your License Key with any other clinic or use it on unauthorized installations.
  • Use the Software to provide services to third parties (e.g., as a hosted service) without our written consent.
  • Use the Software for any illegal purpose or in violation of any applicable regulations.

Violation of these restrictions may result in immediate termination of your License without refund.

5. Free Trial

We offer a 21-day free trial of our Software. The trial:

  • Begins on the day of first installation on a given computer.
  • Provides full access to the Software’s features (or limited features, depending on the product).
  • Requires no payment information to start.
  • Cannot be extended or repeated on the same installation.

At the end of the trial, you must purchase a License Key to continue using the Software.

6. Pricing and Payment

  • Prices are displayed on the Website in US Dollars (USD) and may be updated from time to time.
  • Payment methods currently include:
    • Stripe (international cards, wallets, local methods)
    • FastPay (Iraq)
    • Direct bank transfer (manual verification)
  • Taxes: Prices may be exclusive of taxes. You are responsible for any applicable taxes in your jurisdiction.
  • Currency conversions by your bank or payment provider may apply additional fees, for which we are not responsible.

By paying, you confirm that you have the legal right to use the chosen payment method.

7. Delivery of License Key

After we confirm your payment, we will:

  • Generate your unique License Key, based on the exact clinic name you provided.
  • Email the License Key and activation instructions to the address you used at checkout.

Important: The clinic name you provide during purchase must be entered exactly the same during activation. We are not responsible for activation failures caused by typos or name mismatches. Replacement keys may incur a small administrative fee.

8. Updates and Support

  • Free updates: You are entitled to free software updates for 6 months from the date of purchase.
  • After 6 months: You may continue using the version you have indefinitely. To receive future updates and priority support, you may purchase an optional annual maintenance package (typically 20% of the original license price).
  • Support: Basic email support is included. You can reach us at info@omnietec.com. We aim to respond within one business day.

9. Refund Policy

Because our Software is delivered digitally and cannot be “returned,” we offer refunds under the following conditions:

  • Within 7 days of purchase: Full refund if the Software does not function as described and we are unable to resolve the issue for you.
  • After 7 days: No refunds, except where required by applicable law.
  • Free trial: We encourage you to fully test the Software during the free 21-day trial before purchasing.
  • Duplicate purchase: If you accidentally purchase the same product twice, contact us within 30 days for a full refund of the duplicate.

To request a refund, email info@omnietec.com with your payment reference and a brief description of the issue.

10. Data Ownership and Privacy

  • Your data belongs to you. All data entered into the Software (patients, appointments, invoices, etc.) remains the property of your Clinic.
  • We do not access your data. The Software runs entirely on your local network. We never receive, store, or process patient data.
  • Privacy: Our collection and handling of your personal information (name, email, payment reference) is described in our [Privacy & Security Policy].

Your Clinic is the data controller for all patient data and is responsible for compliance with applicable health data regulations in your country.

11. Website Terms of Use

When using our Website, you agree to:

  • Provide accurate information in any contact or purchase form.
  • Not attempt to disrupt the Website or its security.
  • Not use automated tools to scrape content without permission.
  • Respect our intellectual property (text, images, logos, screenshots).

We reserve the right to suspend or terminate access to the Website for any user who violates these Terms.

12. Intellectual Property

The Software, Website, and all related content (including source code, design, text, graphics, screenshots, and logos) are the intellectual property of Omnietec and are protected by copyright and other laws.

Your purchase grants you a license to use the Software — it does not transfer ownership of the Software or any of its components.

13. Warranty Disclaimer

The Software is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • The Software will be completely error-free.
  • It will meet all of your specific requirements.
  • It will operate without interruption.

You are responsible for maintaining backups of your data. We strongly recommend daily backups of your database file.

14. Limitation of Liability

To the maximum extent permitted by law:

  • Omnietec shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Software, including but not limited to loss of data, loss of revenue, or business interruption.
  • In no event shall our total liability exceed the amount you actually paid for the Software in the 12 months preceding the claim.

This limitation applies regardless of the legal theory on which the claim is based.

15. Termination

We may terminate your License immediately if you:

  • Breach any of these Terms.
  • Use the Software in an illegal manner.
  • Attempt to circumvent the License Key system.

Upon termination, you must cease using the Software and destroy all copies.

Termination does not entitle you to a refund.

16. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the current version. Continued use of the Software or Website after changes means you accept the updated Terms.

Material changes will be announced on our Website.

17. Contact

For any questions about these Terms:

Email: info@omnietec.com
Website: www.omnietec.com