Privacy & Security Policy
Last updated: 20-09-2026
1. Introduction
Omnietec respects your privacy and is committed to protecting the personal data you share with us through our website omnietec.com and our software products, including CliniDesk Lite, CliniDesk Pro, CuraLite and CuraPro.
This policy explains:
- What information we collect through our website.
- How we use and protect that information.
- What rights you have over your data.
- How our software handles data, and why your clinic remains in full control of patient information.
By using our website or purchasing our software, you agree to this policy.
2. Who We Are
Company: Omnietec
Website: www.omnietec.com
Contact: info@omnietec.com
For any privacy-related question, you may contact us at the email above.
3. Information We Collect on the Website
We collect only the information necessary to serve you:
| Type of Data | When It Is Collected | Purpose |
|---|---|---|
| Clinic Name, Email | When you fill out our contact form, request a demo, or purchase a license | To respond to your inquiry, generate your license key, and provide support |
| Payment Information | When you pay via Stripe or FastPay | Processed entirely by the payment provider — we never see or store your card details |
| Bank Transfer Receipts | When you email us a receipt | To verify your payment and activate your license |
| Download Logs | When you download an installer | To monitor download reliability (IP address and timestamp only, without linking to identity) |
We do not collect any information about your patients.
4. How We Use Your Information
We use your information only to:
- Respond to your messages and support requests.
- Generate and deliver your license key.
- Verify payments.
- Improve our website and software.
- Comply with legal obligations.
We never sell, rent, or share your information with third parties for marketing purposes.
5. Cookies
Our website uses minimal cookies:
| Cookie | Purpose | Duration |
|---|---|---|
pll_language | Remembers your selected language (Polylang) | 1 year |
| WordPress session cookies | Basic site functionality | Session |
| Stripe cookies | Payment processing (only when paying) | Set by Stripe |
You can disable cookies in your browser, but some features (such as the language switcher) may not work correctly.
6. Third-Party Services
We use the following trusted services. Each operates under its own privacy policy:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe | International card and wallet payments | https://stripe.com/privacy |
| FastPay (Iraq) | Local mobile wallet payments | https://fast-pay.iq |
| Hostinger | Website hosting and email | https://www.hostinger.com/privacy-policy |
| GitHub (if used) | Installer file hosting | https://docs.github.com/site-policy/privacy-policies |
We share only the minimum data required for each service to function.
7. Our Software and Patient Data
This is the most important section for clinics.
CliniDesk Lite and CliniDesk Pro are self-hosted, offline-first applications. This means:
- All patient data, appointments, invoices, prescriptions, and medical records are stored only on your own computer or local network.
- Omnietec never receives, accesses, or stores any patient data.
- The software does not transmit your clinic data to us or to any cloud service.
- License activation is performed completely offline using a locally verified key — no internet connection is required.
Your clinic is the data controller for all patient information, in accordance with applicable laws in your country (such as local health data regulations and GDPR-equivalent principles). You are responsible for:
- Keeping your computer physically secure.
- Making regular backups of your
db.sqlite3database file. - Limiting staff access to the system based on their role.
- Ensuring the Windows account that runs CliniDesk is password-protected.
Omnietec is only the software provider and does not act as a data processor for patient information.
8. Data Security
We take the security of your information seriously. Our practices include:
- HTTPS encryption across our entire website.
- No storage of card data — all payment information is handled by PCI-DSS compliant providers (Stripe, FastPay).
- Access control — only authorized staff at Omnietec have access to the limited data we hold.
- Regular updates — we keep our website, plugins, and software up to date.
- Local-only storage in CliniDesk — your patient data never leaves your clinic.
While no system can be 100% secure, we apply industry-standard measures to protect what we hold.
9. Data Retention
- Contact form and support emails: kept for up to 3 years for reference.
- License records (clinic name, email, purchase date, key): kept indefinitely for support and reactivation purposes.
- Payment records: kept as required by tax and accounting law (typically 5–7 years).
- Website cookies: as described in Section 5.
10. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Request deletion of your data (subject to legal retention obligations).
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at info@omnietec.com. We will respond within 30 days.
11. Children’s Privacy
Our website and software are intended for professional use by adults. We do not knowingly collect data from anyone under 18.
12. International Data Transfers
Our website is hosted on Hostinger servers, which may be located outside your country. Where data is transferred internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses offered by our providers).
Patient data, however, is never transferred — it stays on your clinic’s computer.
13. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top will reflect any changes. Continued use of our website or software after changes means you accept the updated policy.
14. Contact Us
For any questions about this policy or your data:
Email: info@omnietec.com
Website: www.omnietec.com